Delivery & Return
Products are eligible for return only if a defect or issue is reported to us within 7 days from the date of receipt by the customer.
Delivery Options Overview
Torogh offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery: Get it in 1-5 working days |
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Orders over 1000 AED: All day delivery. Order anytime: |
FREE |
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Orders under 1000 AED: All day delivery. Order anytime: |
12 AED |
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Express: Same day or next day delivery |
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All day delivery. Order by 6pm. |
As per the freight company’s rates |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery: Get it in 1-5 working days |
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All day delivery. Order by 6pm. |
As per the freight company’s rates |
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Express: Same day or next day delivery |
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All day delivery. Order by 6pm. |
As per the freight company’s rates |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
Exchange and Return Conditions
Customers can request an exchange or return within 7 days from the date of delivery, provided that the product remains sealed and unopened.
Important Notes
Products must be in their original packaging with all accessories, manuals, and warranty cards included.
A purchase receipt issued by Torogh online store is required.
If any component is missing, the item will not be eligible for exchange or return.
Shipping Costs
If the return is due to a change of mind, the customer is responsible for the return shipping costs, and the original delivery charges will be deducted from the refund.
If the item has a technical defect, Torogh will cover all shipping costs.
Refund Process
Once the returned product is inspected and approved, a refund will be issued within the timeframe established by applicable law.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Torogh online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
About Our Store
At Torogh, we strive to provide you with a seamless online shopping experience by offering high-quality services and competitive prices. We have gathered the best technology brands in one place, ensuring a vast selection of products with fast delivery.
Our store offers modern and easy payment methods for your convenience, and our support doesn’t end after your purchase—we are always here for you. If you have any questions, feel free to contact us. You can always reach us via WhatsApp or call our company during business hours.
We know you have many choices, and we truly appreciate you choosing us for your purchase!
