Delivery & Return
Products are eligible for return only if a defect or issue is reported to us within 7 days from the date of receipt by the customer.
Delivery Options Overview
Torogh offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery: Get it in 1-5 working days |
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Orders over 1000 AED: All day delivery. Order anytime: |
FREE |
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Orders under 1000 AED: All day delivery. Order anytime: |
12 AED |
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Express: Same day or next day delivery |
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All day delivery. Order by 6pm. |
As per the freight company’s rates |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery: Get it in 1-5 working days |
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All day delivery. Order by 6pm. |
As per the freight company’s rates |
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Express: Same day or next day delivery |
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All day delivery. Order by 6pm. |
As per the freight company’s rates |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
- Exchange: An item can only be exchanged if it remains sealed and has not been opened. Additionally, the exchange request must be made within 7 days from the date of purchase.
- Return: Returns are only accepted for items with a technical defect, and the request must be made within 7 days from the date of delivery.
- Return Process: Once a return request is approved, the customer must wait up to 7 days for the item to be inspected. If the reported technical issue is confirmed, the customer will either receive a refund or a replacement if the item is in stock.If a customer wishes to return a new and unused item for any reason, they must cover the return shipping costs to our warehouse. Additionally, the original shipping cost we incurred for sending the order will also be deducted from the refund amount.
If the delivered item has a defect and needs to be replaced or refunded, all shipping costs will be covered by our company.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Torogh online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
About Our Store
At Torogh, we strive to provide you with a seamless online shopping experience by offering high-quality services and competitive prices. We have gathered the best technology brands in one place, ensuring a vast selection of products with fast delivery.
Our store offers modern and easy payment methods for your convenience, and our support doesn’t end after your purchase—we are always here for you. If you have any questions, feel free to contact us. You can always reach us via WhatsApp or call our company during business hours.
We know you have many choices, and we truly appreciate you choosing us for your purchase!
